• Cisco Contact Center Enterprise
    Build Custom Application for Customer Service

  • Cisco Unified Intelligence Suite
    New way of Producing Report in Historical & Real Time

  • Cisco Voice Portal
    New way of Interactive Voice & Video Response

Cisco Unified Contact Center Enterprise

Customized Application with Full features of contact center solution, is added-value offering into Cisco Unified Contact Center Enterprise.
Operate under Microsoft Windows Server with hardening security, ensuring security on the platform, yet easy to deploy custom solution.

Cisco Finesse

Featuring customer service agent/supervisor web workstation, calls management, skill group routing, multi tabs web applications are features to extend call center.
Customer Service can work from any place.

Cisco Unified Intelligence Suite

Cisco Unified Intelligence Center Suite provide real time and historical reporting out of the box.
Unlimited number of reporting can be generated easily, combine report from informix and SQL database.

Cisco Contact Center Express

Cisco Contact Cente Enterprise for Large Enterprise start from 25 seats up to 4,000 seats can be used to route calls, sms/fax/emails, and socialmedia to specific skill group.
UCCE agent seats premimum type license includes IVR license, High Availability, CUIC Premiun License and Omni Channels.

Cisc Contact Center Enterprise High Availability ensure system operate 24/7 by running two nodes of UCCE in Active-Standby.
High Availability state is managed automatically, when one node failed the other will become the publisher.

Cisco Voice Portal is the gateway for End User to access service channels such as interactive voice response and video response.
Organization with multi branch offices can deploy multi CVP into each branch office to provide unique services at each local site. us.

About us

Bintang Aplikasi Perkasa, PT as the solution partner of Cisco Systems, Inc, Microsoft, Verint System, Calabrio and other worldwide vendors in a world of system and software application, provide our clients best platform of technology on IP and intelligent solutions.

Combine with experience member of a team, we offer not just the solution but also best talent of people to deliver the solution beyond a client expectation.

  • Expertise and Experience in one hand
  • Rapid Deployment
  • Developer Team Support

Our Clients