Easy to deploy, Rapid to config, Full features of contact center solution, are essential offering into Cisco Unified Contact Center.
Operate under Cisco Voice Operating System, ensuring security on the platform.
Featuring customer service agent/supervisor web workstation, calls management, skill group routing, multi tabs web applications are features to extend call center.
Customer Service can work from any place.
Cisco Unified Intelligence Center Suite provide real time and historical reporting out of the box.
Unlimited number of reporting can be generated easily, combine report from informix and SQL database.
Cisco Contact Cente Express for SMB Enterprise start from 25 seats up to 400 seats can be used to route calls, sms/fax/emails, and socialmedia to specific skill group.
UCCX agent seats premimum type license includes IVR license, High Availability, CUIC Premiun License and Omni Channels.
Cisc Contact Center Express High Availability ensure system operate 24/7 by running two nodes of UCCX in Active-Standby.
High Availability state is managed automatically, when one node failed the other will become the publisher.
Cisco SocialMiner is the gateway for Customer Service to access socialmedia channels such as Youtube, RSS, Facebook and Tweeter.
Integrating Cisco SocialMiner with Cisco UCCX is a high value added to the organisation, giving realtime feedback to End User interaction in socialfeed. If you want to know more how we can assist you, please contact us.
Bintang Aplikasi Perkasa, PT as the solution partner of Cisco Systems, Inc, Microsoft, Verint, Calabrio and other worldwide vendors in a world of system and software application, provide our clients best platform of technology
on IP and intelligent solutions.
Combine with experience member of a team, we offer not just the solution but also best talent of people to deliver the solution beyond a client expectation.