• Proactively Avoid
    Lost Recording on
    High Risk Financial Trading

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  • See through Customer's Eye
    via Customer Engagement Optimization

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  • Enhance Agent Contact Center Skills
    to satisfy Customer

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  • Interact with Customer efficiently
    via Voice Biometrics

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  • Financial Traders and Command Centers
    Transparent Unified Collaboration

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  • Cisco Jabber for Everyone
    Easy to Collaborate

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  • MS DYNAMIC CRM
    TO VIEW 360 YOUR CUSTOMER

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  • Cisco SPARK
    Your Office Work Not Same Again

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  • Jabber Guest
    Elevate Customer Service Experience

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  • Microsoft CRM Dynamics
    Follow your Customer Journey

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  • IP Trade Command Centers
    Unified Collaboration of All Communication Channels

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Sky Rocket Profit

Working with Magic Quadrant Leader Vendors and optimizing the solutions with talented team, will sky rocket your profit.

From Unified Collaboration, Telepresence, CRM Dynamics, OmniChannels Contact Center, Verint Workforce Optimization and Financial Trading System, please consult with our team to explore more

Safe Investment

We provide an Integrated Maintenance Contract to every customer, which consists of continuous upgrades and updates to supply the customer with cutting-edge technology.

The IMC also provides professional service fix lumpsum cost in one year, avoiding customer alocates unpredicted budget.

Dedicated Support

A multi layer support team is always present 24/7, guaranteeing the End user optimum usage of the solutions, catering to major and minor changes to adapt to dynamic business environment.

Each Layer of support has extensive experience and expertise.

Why Choose
VFC (aka Verba) ?

Bintang Aplikasi Perkasa, PT. is solution partner of Verint Financial Compliance Product, one of Verint Systems Inc, to provide our customer with unified technology platform to work best with Financial Trading and supporting industry-leading trading turrets, dealerboards and cloud-based trader communications platforms.

Traders work in a dynamic, multi-channel environment, where fractions of a second can have a sharp impact on profitability. As compliance requirements for financial trading floors are expanding, client business not only needs to focus on speed and efficiency, but also to record and retain trade-related communications and make them instantly available on demand. That’s why trader voice recording must be a crucial part of client trade compliance efforts.

Verint Verba (VFC) is certified for interoperability with the IPC Unigy trading platform, delivering resilient and robust compliance recording and archiving capabilities for the financial markets around the globe.

Verint Verba (VFC) complements IPC Unigy trading communications solution with fully integrated voice recording, advanced resiliency deployment options, automated voice inactivity detection and media segmentation capabilities, extended call metadata and sophisticated search and playback functionalities.

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IPC, a leading global provider of secure, compliant communications and networking solutions for the financial markets community, had announced an agreement with Verint Verba (VFC) to provide compliance solutions for IPC customers who use Skype for Business.

This strategic partnership will enable IPC customers to fully utilize Verba’s ability to record, regulate and analyze communications for compliance in Skype for Business deployments. This joint expertise of IPC and Verba will create a best-in-class solution for all regulated industries.

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Verint Verba (VFC) provides a complete trader voice recording solution for brokerage, trading rooms and investment firms to capture, archive, monitor and retrieve any communication via BT IP Trade trading turret systems. You can easily record interactions from any stage of the trade lifecycle to meet record-keeping, auditing and monitoring requirements while providing complete records for quality assurance and trade reconstruction purposes.
Whether you are in capital markets, commodity trading, hedge funds or brokerage sectors, voice trading is a critical part of your business. Personal interaction is essential when negotiating deals in complex assets classes. The iTurret dealerboard / IP trading turret helps you to exploit trading opportunities, whilst controlling costs and adhering to compliance demands.
Verint Verba provides a complete trader voice recording solution for brokerage, trading rooms and investment firms to capture, archive, monitor, verify and retrieve any transaction across Cloud9 trader voice systems. You can easily record interactions from any stage of the trade lifecycle to meet record-keeping, auditing and monitoring requirements while providing complete records for quality assurance and trade reconstruction purposes.

Why Choose
Verint WFO ?

Bintang Aplikasi Perkasa, PT. is solution partner of Verint Systems Inc, to provide our customer with unified technology platform to work best with Workforce Optimization for Contact Center and Customer Engagement.

Verint provide Voice Interaction with Regulation Compliance to Contact Center organization with 100% reliabliity for voice and screen recording also video recording, automatic advance quality management, eLearning and Coaching, Workforce Management to arrange schedule and working shift including adherence.

All features are developed on top of single platform to operate and manage by End user without any hassle.
Record Call Interaction and Retrive call recording with various format of voice, screen capture and video instantly with unstructure metadata mapping is the main feature of Verint Call Interaction, with following features such as reduce workload of quality assurance, reviewing trend, load mitigation, and enhancing compliance to regulation.

Automation Process to quality of Contact Center operational is the main feature included into Verint WFO. Shifting resources of supervisor workload from evaluation to coaching to put more time enhancing agent skills to deliver delight and consistent customer experience.
Analyzing desktop activities from Contact Center agent is the complementary feature in Verint WFO, in order to optimize business process in Contact Center and ensuring the compliance of agent behaviour during Contact Center operation.
The quality of service your organization delivers depends on the skills of its employees. But in the hectic environment that’s typical of contact centers, branch operations and back-office operations, supervisors often spend the least amount of their time coaching staff and helping them build their skills.
Planning, Forecast, and Monitoring Contact Centre team to achive goal, is the major advantage of Verint WFM to maximize Contact Center capacity, reduce operational cost, increase profit. To provide access to digital diary via mobile application for agents and supervisors in order to verify and arrange their schedule everyday.

Why
IPCommand ?

Bintang Aplikasi Perkasa, PT. as the solution partner of Cisco Systems, Inc, and Authorized Partner of BT for IP Trade Command Centers Unified Communication offer our clients the best platform of technology on IP and integration solutions.

Bring to new level of expertise to integrate Unified Collaboration from Old Traditional PBX, Radio over IP, SIP Communication to orchestra complex Command Center, we offer not just a solution but also the best talent of people to deliver it beyond a client expectation.
Command centers often have a single mission: to respond urgently to critical events. Unfortunately, command centers using outdated PBX and related communications systems are faced with multiple telephone, radio and video systems that can hamper rapid response.

IP Command was formed in response to a call-to-action from leaders in control center technologies. Based on proven IP, VoIP, and RoIP technologies, IP Command has become a leader in real-time command center communications and collaboration by unifying communications for vital action.

IP Command has also been battle-tested over six years, operating as a pivotal trading console platform for global banks, brokerages, and hedge funds.

Now available to command centers worldwide, IP Command offers a rich, scalable and seamless communications platform to increase performance and help professionals respond rapidly to unforeseen events.
IP Command equally addresses the needs of technical decision makers and command center users. Regular face-to-face meetings, workgroup discussions, key client beta programs and regular surveys help us to continuously stay ahead of technological and ergonomic innovation.

Thanks to technologies based on open standards (SIP) as well as user-friendly touch screen interfaces, IP Command updates our solutions with one major and two minor releases per year.

Through this continuing process of technological evolution, IP Command customers can be certain that they will always benefit from latest product improvements.
Fully integrated with Unified Communications systems from major manufacturers such as Cisco, Avaya, and Alcatel-Lucent, IP Trade provides feature-rich, highly-reliable and comprehensive solutions which leverage investments and skills in enterprise-wide unified communications WITHOUT requiring separate, proprietary and complex switching infrastructures.

IP Trade consoles enhance productivity by enabling one-touch communications and collaboration via voice, video, data and radio through an intuitive touch-screen user interface.

The systems are used in many industries including: financial services, government, emergency services, military, transportation, health-care and utilities.

Why
IPTrade ?

Bintang Aplikasi Perkasa, PT. as the solution partner of Cisco Systems, Inc, and Authorized Partner of BT for IP Trade Financial Traders and Command Centers Unified Communication offer our clients the best platform of technology on IP and integration solutions.

Bring to new level of expertise to integrate Unified Collaboration from Financial Traders Environment with Back Office, we offer not just a solution but also the best talent of people to deliver it beyond a client expectation.
Explore
We live in a challenging world where instant unified communication is often the norm. Unfortunately, traders using isolated turret and telecom systems are not always so fortunate.

In 2005, IP Trade took up the challenge by bringing its unified systems to the market. In doing so, and for the first time in history, this innovative system extended IP and VoIP technologies to the trading floor by unifying voice, data, and streaming media into a single, agile, and always-available solution.

Today, IP Trade is the leader in real-time communications and collaboration for trading floor environments. We offer traders working in global markets robust tools for increased performance, profitability, and end-customer service through higher levels of efficiency and productivity.

IP Trade as part of BT Global Solution, we offer global support from our offices in Hong Kong, London, New York, and Singapore and through our certified IP Trade partners working in more than 100 countries, including Indonesia.
Because we understand that a trading floor is not a “one size fits all” environment, a series of trading applications and turret form factors are available to suit every type of user.

The IP Trade solution has a scalable, standards-based software architecture based on Session Initiation Protocol (SIP), and is extensible to multiple communications applications and information systems.

This facilitates workflow by extending corporate directories, databases, customer relationship management and productivity and collaboration applications already in use throughout the company to the trading floor
Fully integrated with Unified Communications systems from major manufacturers such as Cisco, Avaya, and Alcatel-Lucent, IP Trade provides feature-rich, highly-reliable and comprehensive solutions which leverage investments and skills in enterprise-wide unified communications WITHOUT requiring separate, proprietary and complex switching infrastructures.

IP Trade consoles enhance productivity by enabling one-touch communications and collaboration via voice, video, data and radio through an intuitive touch-screen user interface.

The systems are used in many industries including: financial services, government, emergency services, military, transportation, health-care and utilities.

Why
BAP ?

Bintang Aplikasi Perkasa, PT. as the solution partner of Cisco Systems, Inc, Microsoft, BT Authorized Partner, Verint, Calabrio and other worldwide vendors in a world of system and software application, provide our clients best platform of technology on IP and intelligent solutions.

Combine with experience member of a team, we offer not just a solution but also best talent of people to deliver it beyond a client expectation.
Since March 2017, BAP has new office in Kelapa Gading Business Central Area. The 2nd Floor Office now has Data Center Room, delivering the Customer Experience in Cisco Collaboration and Cisco Contact Center.

Expanding our lab environment provide the extensive workspace for our team in exploring new software release and customized application.
Our New Engineers are trained in Lab Training for more than 60 hours. After the train, they will become first layer support officers do only maintenance tasks daily for minimum 2 years, before become second layer support.

They follow overseas courses and certification processes from Cisco and Microsoft.
Following cutting edge technology in software, our team member became the Developer Member of Cisco and Microsoft.

Ensuring our member of programmers keep as active Developer Member, we are sharing the application to the forum.

BAP Value Propositions

Technology Trends Consultation

Experience and Expertise that have been brought on table for many years since 2006, are the reasons to consider by End user. We assist End user to see new trends and common practive in similar line of business.

Rapid Deployment

Using the skills over and over, developing typical framework and methodology in order to accelerate the installation and configuration. We manage to shorten time of deploy, configure, train significantly from months to weeks. We lend hardware necessary during delivery time of hardware, in order to deploy and configure, after hardware arrive on site, we migrate vmware images.

Dedicated Support To All Customers

Mision Critical software and application need dedicated team to watch 24/7 with intelligent notification when failure happened. We developed warning and alert system to ensure before failure happened our team will be notified.

Coded By Developers

Ensure all code programs are developed and checked by senior progammer who know all depth functionality of program. Modular software applications are built ensuring flexibility when any enhancement required for application.

Structure Database and Data Analytics

Structure Database is enhanced by our developer to bridge requirement when come to omnichannels solution. Data Analytics is our main goal when deploy the solution, so End user can analyze varian data.

Services We Do

Cisco Telepresence, new way of collaboration. Highly Flexible, always growing

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Consultation

We offer consultation of new way of collaboration, omnichannels solution for customer care,and mobile application, including data analytics.

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CRM Dynamics Deployment

Maximize customer service with viewing 360 degree of customer profile when customer engage with Customer Service point.

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Mobile Application

Mobile Application with multi platform under IOS and Android, is the new way of doing business. Collecting End user behaviour is one of advantage for customer service, each organization need to explore.

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